From Thomas Cook Holidays — listing some guests' genuine complaints.
- “I think it should be explained in the brochure that the local store does not sell proper biscuits like custard creams or ginger nuts.”
- “It's lazy of the local shopkeepers to close in the afternoons. I often needed to buy things during ‘siesta’ time — this should be banned.”
- “On my holiday to Goa in India , I was disgusted to find that almost every restaurant served curry. I don't like spicy food at all.”
- “We booked an excursion to a water park but no-one told us we had to bring our swimming costumes and towels.”
- “The beach was too sandy.”
- “We found the sand was not like the sand in the brochure. Your brochure shows the sand as yellow but it was white.”
- “Topless sunbathing on the beach should be banned. The holiday was ruined as my husband spent all day looking at other women.”
- “No-one told us there would be fish in the sea. The children were startled.”
- “There was no egg slicer in the apartment...”
- “We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish.”
- “The roads were uneven...”
- “It took us nine hours to fly home from Jamaica to England it only took the Americans three hours to get home.”
- “I compared the size of our one-bedroom apartment to our friends three-bedroom apartment and ours was significantly smaller.”
- “The brochure stated: ‘No hairdressers at the accommodation.’ We're trainee hairdressers — will we be OK staying there?”
- “There are too many Spanish people. The receptionist speaks Spanish. The food is Spanish. Too many foreigners now live abroad.”
- “We had to queue outside with no air conditioning.”
- “It is your duty as a tour operator to advise us of noisy or unruly guests before we travel.”
- “I was bitten by a mosquito, no-one said they could bite.”
- “My fiancé and I booked a twin-bedded room but we were placed in a double-bedded room. We now hold you responsible for the fact that I find myself pregnant. This would not have happened if you had put us in the room that we booked."